Privacy Policy
Moerland Agency makes video ads for online stores and manages their advertising. This policy explains what data we use, why we use it, and what your rights are.
Who we are
Moerland High-end Agency (trading as Moerland Agency), a sole proprietorship of Benjamin Moerland, Verbrandestraat 32, 4691 CM Tholen, the Netherlands. Dutch Chamber of Commerce (KvK) number 99643030. Privacy questions: benjamin@moerlandagency.nl.
What data we use, for what purpose, and on what legal basis
- Your request through the form on this site or on Facebook/Instagram: name, email address, online store, product link and your message. We use this to make your sample video and to email you about it. Legal basis: you asked for it yourself (steps prior to entering into an agreement).
- Your quote request for video or drone work through our Videography & drone page: name, email address, phone number if you provide it, the type of project, date, location and your message. We use this to send you a proposal and to call or email you about your request. Legal basis: you asked for it yourself (steps prior to entering into an agreement).
- The emails we exchange with you. Legal basis: your request or our agreement.
- If you become a client: your company and billing details, and the product photos and information you provide. Legal basis: performance of the agreement. We keep invoices because the law requires us to.
- Ad management: if you give us partner access to your ad account, we can see the numbers and settings of your ads. We use this only for your ads. If we process personal data on your behalf in the process (customer lists, for example), we first sign a data processing agreement with you.
We never sell your data, and we don't send you newsletters unless you ask for them. We don't make decisions about you that are made solely by a computer.
When we email your company ourselves
We sometimes email companies on our own initiative with a proposal. For this we only use business details that the company itself publishes on its website: company name, website and email address, and, if listed, the phone number, address, Chamber of Commerce or company registration number, legal form, social media and the name of a contact person. In Belgium, we only email companies that are legal entities, at a general address. We do this on the basis of our legitimate interest: letting companies know what we can do for them. You can object to this at any time. We send no more than one proposal and one reminder.
Don't want any more emails? Reply with "stop" or email benjamin@moerlandagency.nl. We will remove you from our list right away and never email your domain again. We keep only the domain, so we can make sure we really don't.
How long we keep data
- Requests and emails: for as long as we are in contact, and up to one year after that.
- Data of online stores we emailed that don't respond: 12 months.
- Billing data: 7 years, as required by law.
- The list of domains we will never email again: for as long as we send emails.
Who else processes the data
We use services from other companies that work only on our behalf:
- Netlify: hosting for this site and the form.
- Google Workspace: email, calendar and Google Drive, where we share the videos.
- Anthropic (Claude): helps us read emails, prepare replies and plan videos.
- Video and voice services, such as Higgsfield and ElevenLabs: only product photos and scripts go there, no data about you.
- Meta: for requests made through an ad on Facebook/Instagram.
- Gekko and Rabobank: accounting and payments.
Some of these services are based in the United States. Data is only transferred there on the basis of the EU-U.S. Data Privacy Framework or the European Commission's standard contractual clauses.
Cookies
This site doesn't use tracking or advertising cookies. The fonts are hosted on our own site; nothing is sent to Google. Netlify keeps technical logs for a short time to keep the site secure.
During your visit, your browser only remembers which page or ad brought you here (sessionStorage). If you request a sample, this information is sent along with your request, so we know what works. It isn't shared, and it disappears when you close your browser.
Your rights
You can always access, correct or delete your data. You can also restrict its use, have your data transferred, object, and withdraw any consent you gave. To do so, email benjamin@moerlandagency.nl; you will get a reply within one month. If you disagree with how we handle your data, you can file a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority).
Last updated: October 17, 2026.